Q: What is an appropriate tip for the captain?
A: 20% is standard, but it’s up to you and your experience.
Q: Can we bring food and drinks?
A: Yes, you can bring whatever you’d like to eat or drink.
Q: Can you help with catering?
A: Yes. Just let us know during booking what you’re interested in, and we’ll take care of the rest!
Q: Do you provide ice?
A: Yes we do. Each boat comes with a cooler and ice.
Q: Can I bring my dog on the boat?
A: Unfortunately, no. Our furry little friends’ claws are bad for the upholstery, so we have to ask you to leave them at home.
Q: What is your cancellation policy?
A: Cancellation Policy:
Weekdays (Monday-Thursday): Full refund with at least 48 hours notice. $100 cancellation fee with less than 48 hours notice.
Weekends (Friday-Sunday): Full refund with at least 14 days notice. $100 cancellation fee with less than 14 days notice. NO REFUND with less than 48 hours notice.
Holiday Weekends (May 24th-May 27th, July 4th-July 7th, August 31st-September 2nd): Minimum $100 cancellation fee charged for ALL cancellations. NO REFUND with less than 48 hours notice.
Q: What if the weather is bad?
A: In the event of bad weather, customers will be offered the chance to reschedule or receive a full refund. (Note: “Bad Weather” indicates hazardous conditions. It does not mean cloudy, or a drop in temperature, and will be determined at the discretion of Lake Travis Destinations.)